Data deletion

You can ask us to delete the information we hold about you at any time. It is free.

How to ask

1. Open Messenger and message our Facebook Page, ABC Epoxy Solutions (facebook.com/61596613434726).
2. Write Delete my data. If you sent the quote form on this website instead, include the name and phone number you used so we can find it.
3. A person (not a bot) reads every deletion request and replies to confirm it is done. Our automatic reply drafts are switched off for these messages.

No Facebook account? Send the form on our home page with "delete my data" in the notes box and the name and phone number you used before.

What we delete

• Your copy of the conversation with our Page that we keep on our own computers, dashboard and notification tools: your messages, your Facebook name and the Page-specific ID number Meta gives us.
• Any reply drafts written for you.
• Your quote request: name, phone, email, city, floor type, notes, and the visit details recorded with it.
• If we already passed your request to an installer, we tell them you asked for it to be deleted.

What we keep

Only a short note that you asked (the date and your Page-specific ID or phone number), so we never contact you again by mistake. Proof that you agreed to be contacted is deleted with your request unless the law requires us to keep it.

What we cannot delete for you

The conversation inside Facebook Messenger itself is stored by Meta, not us. You can delete it on your side in Messenger, and you can manage your Facebook information in your Facebook settings.

How long it takes

We finish deletion within 30 days of your request, usually much sooner, and reply to tell you when it is done.

More detail: Privacy Policy.